Frequently Asked Questions
If you find yourself between sizes, we recommend sizing up for the most comfortable fit.
We only use natural gemstones and solid precious metals like genuine 925 sterling silver—the highest grade used in fine jewelry. Composed of 92.5% pure silver alloyed with 7.5% other metals.
Sterling silver naturally develops character—a process that reflects its authentic precious metal status. Over time, your pieces may develop a subtle patina or acquire fine surface marks that tell your unique jewelry story. To maintain your silver's quality:
Daily Wear: Swim, bathe, and move freely. Avoid harsh chemicals like chlorine, cleaning agents, perfume, and cosmetics, which may accelerate tarnish or affect gemstones.
Storage: Store pieces in anti-tarnish pouches or lined jewelry boxes away from humidity. Individual compartments prevent pieces from scratching each other.
Cleaning: For everyday cleaning, use the microfiber cloth provided to buff and remove tarnish. For deeper cleaning, use a small amount of silver polish working in circular motions (do not leave polish on for more than 2 minutes), followed by a rinse with warm water and mild soap. Thoroughly dry with a microfiber cloth immediately after rinsing.
Embracing Character: Silver may naturally oxidize over time. This darkening highlights design details and creates dramatic contrast—a beautiful reminder of silver's living quality.
Every Never Late creation ships directly from our New York City headquarters, where each order undergoes a final quality inspection before departure.
Domestic (U.S.) orders typically arrive within 3-7 days of shipping.
International orders typically arrive between 6-12 days of shipping.
We offer complimentary shipping in the United States, Canada, and European Union.
Each piece travels in our signature cotton pouch with a microfiber cloth.
Returns are accepted within 14 days of delivery for domestic (U.S.) orders, provided pieces remain in original condition unworn and undamaged. Contact concierge@neverlatenyc.com to initiate your return process.
All international orders (outside the U.S.) are considered final sale upon shipment. Store credit may be provided in certain circumstances.
We offer complimentary worldwide exchanges if you need a different size—just ensure the piece is in its original condition, unworn and undamaged. Email us to begin an exchange.