FAQs
Contact concierge@neverlatenyc.com if you can't find your answer here and our team will respond within 48 hours.
If you find yourself between sizes, we recommend sizing up for the most comfortable fit.
We exclusively use natural stones and solid precious metals like genuine 925 sterling silver—the highest grade used in fine jewelry. Composed of 92.5% pure silver alloyed with 7.5% other metals, this premium blend gives each piece a substantial weight and enduring quality.
The Never Late journey begins in our NYC design studio, where every concept is sketched and refined before being passed onto the master artisans of Jaipur's renowned workshops for production.
Our intentional process ensures each piece embodies both contemporary vision and generations of jewelry-making expertise.
Sterling silver naturally develops character—a process that reflects its authentic precious metal status. Over time, your pieces may develop a subtle patina or acquire fine surface marks that tell your unique jewelry story. To maintain your silver's quality:
Daily Wear: Swim, bathe, and move freely. Avoid harsh chemicals like chlorine, cleaning agents, perfume, and cosmetics, which may accelerate tarnish or affect gemstones.
Storage: Store pieces in anti-tarnish pouches or lined jewelry boxes away from humidity. Individual compartments prevent pieces from contacting each other to minimize scratching.
Cleaning: For deep cleaning, use warm water with mild soap and a soft brush. Thoroughly dry with a microfiber cloth. For enhanced luster, use a small amount of silver polish with a soft cloth, working in small circular motions.
Embracing Character: Silver may naturally oxidize over time. This darkening in recessed areas highlights design details and creates dramatic contrast—a beautiful reminder of silver's living quality.
Every Never Late creation ships directly from our New York City headquarters, where each order undergoes a final quality inspection before departure.
Domestic (U.S.) orders typically arrive within 3-7 days of shipping.
International orders typically arrive between 6-12 days of shipping.
We offer complimentary shipping in the United States, Canada, and European Union.
Each piece travels in our signature cotton pouch with a microfiber cloth.
Returns are accepted within 14 days of delivery for domestic (U.S.) orders, provided pieces remain in original condition, unworn and undamaged. Contact concierge@neverlatenyc.com to initiate your return process.
All international orders (outside the U.S.) are considered final sale upon shipment. Store credit may be provided in certain circumstances.
We offer complimentary worldwide exchanges if you need a different size—just ensure the piece is in its original condition, unworn and undamaged. Email us to begin an exchange.
For questions or assistance, contact us at concierge@neverlatenyc.com—we’re here to help. All inquiries are responded to within 48 hours.